SERVICE GUARANTEE
At Our place we pride ourselves on quality work, quality products and a highly trained team.
We provide thorough consultations prior to your service and we endeavour to ensure all clients leave the salon 100% satisfied.
However, if you find that you are unhappy with the end result we will redo your hair at no extra charge. This is strictly within 14 days of your visit.
This does not apply to change of mind as this will be charged.
CONFIRMING APPOINTMENTS, CANCELLING OR RESCHEDULING
Your appointments are reserved for you so we ask that you give your stylist at least 48 hours notice when rescheduling or cancelling an appointment so that he or she can fill that appointment.
We really dislike no shows so please be courteous and let us know if you can’t make it. As a courtesy, Our Place Salon send send a text reminder 2days prior to your appointment to confirm and remind you of the date and time.
Failure to give adequate notice will result in a 50% cancellation fee on any appointments cancelled with less than 48hours notice.
PRIVACY POLICY
Our Place Salon fully adheres to the Privacy Act 1988. The Privacy Act contains a set of standards for the handling of your personal information known as the National Privacy Principles (NPPs). We will never share your private information with any individual or company unless where permitted or required to by law.
DEPOSITS
New clients that are having colour services may be requested to pay deposits. Existing clients with a no show or cancellation history may also be required to pay deposits for any booking.
ARRIVAL TIME
Please arrive on time to your scheduled appointment. If you are lost or running late, please call the salon. Arriving late may result in your allocated time being reduced, or we may not be able to honour your appointment in the time remaining. It is essential that you contact us if you will be running late so that we can try to accommodate you.
PRICING
Salon pricing may vary from one salon to the next. Each salon operates independently and may be seperately owned and managed. For accurate pricing please request a complimentary in salon consultation.
PERSONAL ITEMS
Please also note that personal items are the responsibility of the client at all times. We do not accept responsibility for any items lost in the salon.
PAYMENT METHODS
